Semnox Solutions Pvt. Ltd.: Well-rounded Solutions for Evolving Business Needs
Semnox Solutions Pvt. Ltd. is an advanced technology solutions provider on a mission to help the entertainment and leisure industry leave a lasting impression on guests. As Semnox’s holistic IT solutions simplify payments, inventory management, and ticketing, among various other business functions, its clients and their teams can better focus on improving guest experience. The integrated technology environment enabled by the solutions promotes automation and self-service, allowing guests to be in control of their experiences. With the finger on the pulse of the guests through centralized data access, clients can reach guests in new, interesting ways with discounts, coupons, merchandize, and promotions. “Our solutions provide a centralized and standardized way of managing the operations in a highly automated fashion. Such an approach sets the foundation for high employee productivity that further improves customer satisfaction and business performance,” says Kiran Karanki, CEO, Semnox.
One of the key offerings of Semnox is Parafait. This platform is designed keeping in mind the entire gamut of services in an entertainment venue. Integrating data from across business functions, including staff management, maintenance, inventory, and online purchasing, Parafait creates a rich data environment that provides managers and operators with a 360-degree view of the guests and their personalized needs.
Before recommending a technology, Semnox works closely with its clients to understand clients’ challenges. “For our large clients, we prepare a three-year plan, execute it, and make changes as and when required by analyzing the situation,” says Karanki.
Our solutions provide a centralized and standardized way of managing the operations in a highly automated fashion
“We are renowned for our quick time to market.”
At the heart of the company’s solutions and business strategy lie their strong values. “We are a team driven by innovation, collaboration, customer-first approach, and integrity,” says Karanki. Semnox conducts annual customer satisfaction survey in which more than 90 percent of its clients have said that they would refer the company to others, which is an enviable feat in today’s competitive entertainment and leisure industry.
One of its clients, Christina Vitagliano, founder and CEO of Monster Mini Golf, said, “After learning of Semnox through another industry partner, we quickly learned that Semnox has placed ethics and prompt/sincere customer service at the top of their list, and I believe, as a result of their self-pride, the Semnox system is top-notch in both technology and reliability. And, our franchisees are more than pleased as there is no exorbitant and unnecessary fees.” Monster Mini Golf is a franchised chain of entertainment centers that has consolidated all its systems for various business functions using Parafait.
With the zeal to create more such success stories, Semnox is resolute to take its value to new heights with further innovation. The company is building new signage templates with enhanced plug and play features for different business scenarios. The templates will focus on food and beverage menu, other promotions, and attractions near the que area. The company also aims to use Smart TVs to save signage cost. Active in more than 2,000 sites, Semnox continues to enthrall its audience the world over.
Semnox Solutions Pvt. Ltd. News
Vietnam's Minera Hot Springs Binh Chau Goes 100% Cashless with Semnox’s Parafait Park Management System and Speed POS
Minera Hot Springs Binh Chau, Vietnam has partnered with Semnox Solutions and Speed POS Vietnam to implement technology-driven solutions at their 13-hectare hot springs resort. This partnership has equipped the resort with advanced modern technology solutions for their day-to-day operations. The implementation involves an end-to-end solution with ticketing, automated access control, F&B counter, retail, and locker management, all in a single integrated system. With the aim to bring this beneficial wellness guests, Minera Hot Springs Binh Chau has harnessed Vietnam’s natural hot springs and created a bath culture inspired by different cultures from around the world, especially Japan.
“At Minera, you will discover true relaxation and healing, not only for your body and muscles but also for your mind. It is a retreat to pure happiness, where you can finally find the real connection from within and to your loved ones,” says Ngan Nguyen, marketing manager at Minera Hot Springs Binh Chau. The 13-hectare hot offers more than 30 hot mineral bath services that include swimming pools, hot and cold saunas, and spa treatments.
Semnox’s Parafait Park Management System has helped the resort cater to their operations and reporting needs. Being a one-stop solution, the solution has been effective in managing the wide range of offers and services under a single umbrella. With this advancement, Binh Chau becomes the first park in Vietnam to go 100% cashless, with the introduction of wristbands.
A single wristband can be used by the customer for access, spend and lockers across the park. The access to various indoor and outdoor facilities like forest, spa and mud bath is automated through the Semnox readers which are installed at the entry gates of the facilities, making it easy and safe for customers by minimizing physical contact, and reducing the time taken at the entry to various facilities. It also benefits the venue management team as they can now focus on customer service and other productive areas. The park is also able to create innovative and attractive combo packages including tickets and F&B to cater to the customer needs and demands. The team will be able to further utilize the system capabilities like CRM, memberships, promotions, etc., to bring in more revenue, maximize the efficiency and increase profits.
“We are happy to announce yet another successful project with our partner Speed POS in Vietnam. With Speed POS, we have a like-minded partner who are customer focused and this has helped us to combine the strength of the Semnox’s technology with local support and knowledge of Speed POS.” said Ashish KS, Group Client Partner, Far-east parks for Semnox.